Matthew Beaconsfield

Experience

A background in building and improving how services run, from customer acquisition and retention to finance, product priorities and programme delivery.

Roles and responsibilities

Full résumé

Visory

Built systems across customer acquisition, customer operations and finance, with increasing responsibility for product priorities.

Jul 2023 to present
Melbourne

Finance Automation Manager

May 2025 to present

Established repeatable close and reconciliation workflows, and automated month-end reporting and analytics. Work with engineers several times a week to shape the bookkeeping roadmap, prioritising financial impact and capacity for delivery teams.

Operations Lead

Jul 2024 to May 2025

Used customer usage data and LLM analysis of messages to understand churn. Turned those findings into changes to service delivery, including customer solutions specialists and alerts for unanswered messages and grievances. Contributed to churn reaching its lowest level in around a year.

Revenue Operations

Jul 2023 to Jun 2024

In a foundational role, established the sales systems and processes, rolling out HubSpot, dialling tools and more targeted prospecting workflows. Built a repeatable foundation that could be handed over to a junior team member.

FootPrintsAU · Co-Founder

Built a photo digitisation business creating award-wage employment for people with disabilities. Generated customers through marketing and our network, and organised delivery by a team of people with and without disabilities.

Mar 2020 to Jan 2022
Melbourne

Flying Fox · Logistics Coordinator, Buddy & Team Leader

Organised three camps and managed a core team of 12 as Logistics Coordinator. Across more than 20 programs and 700 volunteer hours, supported young people with disabilities and led volunteer buddies during camps and weekend getaways.

Dec 2017 to Jul 2022
Melbourne

An index of the work

Everyday AI
Helping colleagues configure ChatGPT and Claude with reusable context, repeatable tasks and tool integrations.
Product priorities
Gathering team feedback, setting feature priorities with engineers, and linking automation to service capacity.
Customer operations
Combining usage data and message analysis to improve service workflows and identify customers needing attention.
Finance systems
Close and reconciliation workflows, connected reporting, forecasting and analytics.
Revenue operations
CRM implementation, prospecting systems and repeatable sales processes.
Service delivery
Building an inclusive employment business, organising programs and leading volunteer teams.

Get in touch

I’m interested in AI enablement and product roles in service businesses: helping teams adopt AI, shaping useful products, and building the systems to support both.

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